First: after-sales service features

Users to purchase goods within 15 days ( including the 15th , from the user calculated from the date of receipt of goods ) returned due to quality problems can submit an application by the customer service personnel to verify the start time , NTMALL service personnel within 24 hours, reflecting the sale process user problem . The standard treatment is finished : Submit renewal orders , replacement orders, applications for compensation or refund . If the user does not agree to the above solution , negotiation time surcharge ;

Second, Returns General

NTMALL commitments following conditions are met , the user can submit online repair request , or contact the customer service center with NTMALL Returns handle matters .

Returns specific criteria are as follows :

To goods damaged , missing parts property damage refers to damage during transport , crushing, appearance, performance, fault , after verification of true customer service staff . Refers to goods original accessories missing pieces missing . Yes Yes No user mail

Other reasons for personal reasons as a result of Returns No No No

Special Note : The following conditions shall not handle Returns :

1 Any non NTMALL products sold ;

(2) unauthorized repair , misuse , collision , neglect, abuse , into the liquid , accident , alteration, improper installation caused by the product quality problems

3 . The product packaging , accessories , gifts ( vouchers ) needs and returned together with the main commodities , ( coupons ) invoice is missing or altered ;

4 open sealed original packaging , disposable seal affixed or strip breakage ( except for quality issues ) ;

5 products have been used ( except for quality issues ) ;

6 Other law should not apply for return .

Third, Tips

1 Product Image and informational purposes only , not a product quality problem ; due to different lighting and shooting display color and other issues may cause merchandise in pictures with color , all in order to prevail in kind ;

2.NTMALL sells goods are NTMALL design and manufacture of authentic licensed , NTMALL products are all sold goods tickets synchronization , please note that check ;

3 due to improper operation or use of your product caused environmental constraints is not working, Knight mall will not be returned free of charge , return the costs incurred by your own commitment ;

4 In return merchandise , you need to purchase the product obtained by deducting the integration , such as account credit has been used , the refund will be deducted accordingly from the commodity ;

5 packs or packages of goods can not be part of the return, there is bound to gift gifts with the primary commodity for return ;

Fourth, the service commitment

1 Standard Service : Any user of any goods purchased from NTMALL can enjoy all the standard services NTMALL

2 unified online feedback , online reflect problems to be solved : You only need to log in ( click ) our official website http://www.ntmall.com, in the " Service & Support" page for the corresponding application form submitted online service

3 Service hotline : a day, year-round , providing a full range of consulting and questions. Do you have any needs, please call the service hotline: 86 400-888-6037 ;

4 Online Advice: If you have questions need advice , you can click on the icon Contact NTMALL online customer service hours : Monday to Friday 8:00 am - Late 17:00 .

5 service processing cycle : return processing cycle , since the problem of storage of goods received within 20 days for you to complete the deal ;