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服务相关：

1，If users purchase goods within 15 days ( including the 15th , calculated from the date of users receipt of goods ) , returned the products due to quality problems , submitting applications for verification by the customer service staff , service person from NTMALL processed within 24 hours , after-sales users reflect problems processes are: replacement orders , submit applications for compensation or refund . If the user does not agree solutions with customer service personnel be negotiated ;

2，starting from the merchandise is sold , the warranty period as a quality problem, NTMALL will offer free repair service ;

3，unified online repair , online reflect problems to be solved : You only need to log on to our website http://www.ntmall.com, in the " Service & Support" page online submission service requisitions ;

4，Service Hotline: * 24 hours 7 days a week , 365 days a year , providing a full range of consulting and questions. if you have any needs please call Global Service Hotline : ( +86 ) 400-888-6037 ;

5，Online Advice: If you need advice , you can click the icon to contact NTMALL online customer service, service time : Monday to Friday 8:00 am - 17:00pm ;

6，service processing cycles : 1, returns processing cycle : from the receipt of the products in question from the date of warehousing goods , within 7 days of your processing is completed ; 2 , replacement treatment cycle ; since receiving the goods from the date of issue , within 10 days of your processed ; 3 , normal maintenance processing cycle : from the receipt of goods from the date of issue , within 24 hours of the completion of your treatment . ( In case of power outages or natural disasters such as force majeure , resulting in not properly handle exceptions ) .